Shop the Latest Trends at Upon This Rock
Our Return/Exchange Policy
At Upon This Rock, we offer a wide variety of unique products.
Return & Exchange Policy
Thank you for shopping with [Your Store Name]! We want you to love your purchase, but if something isn’t right, we’re here to help.
🛍️ Returns
If you’re not completely satisfied with your purchase, you may request a return within [15] days of receiving your item.
To be eligible for a return:
- Item must be unused and in its original condition
- Must be in original packaging
- Must include receipt or proof of purchase
Non-returnable items include:
- Sale or clearance items
- Gift cards
- Personalized/custom items
- Intimate or sanitary goods
To start a return, contact us at sales@uponthisrock.shop. Please do not send your item back without receiving instructions from us.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at ales@uponthisrock.shop with photos and order details.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within [5–10 business days]
- Shipping costs are non-refundable
- Return shipping is the customer’s responsibility (unless the product is defective)
📦 Shipping Returns
To return your product, you will be given the return address via email once your request is approved.
🕒 Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company or bank (processing time may vary)
- If you've done all of this and still haven’t received your refund, contact us at ales@uponthisrock.shop
Still have questions?
📩 Contact us atales@uponthisrock.shop
